Through local ownership, reliable processes and a constant focus on improvement, Aviator delivers consistent service quality and supports stronger partnerships with every customer.
Turning service into partnership
For Every Take-off
Today, Aviator has a strong foundation and a proven track record of operational excellence in the Nordics. Our success is driven by three things: listening to customer needs, empowering teams to make decisions locally and continuously improving our processes.
Our strategy unites us around one goal: safe and efficient turnarounds with less environmental impact. We bring people, processes and technology together to deliver consistent, high-quality service for every take-off.
”"With decades of experience in ground handling services, Aviator has proven what works best for customers: empowered local teams who listen and act. That’s why our strategy is built around the concept of “every”: every person, every process, every turnaround and every station contribute to turning service into long-lasting strategic partnerships."
Jo Alex TanemChief Executive Officer
Why us
Empowering every employee
People are Aviator’s greatest strength. Respect, collaboration and passion shape a workplace where every employee can contribute to every take-off.
This commitment goes beyond employment. It is about building a culture where everyone feels valued, inspired and empowered to grow.
How do we deliver it?
Well-being
A true culture of ownership is built by encouraging people to take responsibility for their engagement, growth, and well-being.
Leadership development
Leadership development focuses on core skills, mentorship and annual performance reviews centered on engagement and feedback.
Internal Communication
Clear communication on strategy, values and priorities strengthens company culture and helps employees feel informed and heard.
Empowerment
Engagement is strengthened by listening and acting through meaningful surveys, open development conversations and well-being initiatives that support growth.
Why us
Real progress in diversity and equal opportunity
We are committed to building an inclusive workplace where diversity is not just measured but actively supported. Our progress is tracked to ensure accountability and continuous improvement.
Women in aviation
In 2025, women represented 26% of our workforce and 25 of the Executive Management Team. At Gothenburg, the representation is significantly above the global average. We are proud to have delivered an all-female aircraft turnaround team, showcasing our commitment to gender equality in action.
Age diversity
Our workforce spans generations, creating a dynamic mix of experience and fresh perspectives: 45% under 30, 40% between 30 and 50, and 16% over 50. This diversity strengthens collaboration and supports long-term workforce sustainability across all levels.
Just culture and empowerment
Culture and values
Our culture is built on ownership and a just culture. By encouraging the reporting of problems, risks and mistakes, we ensure safety is never compromised by fear of speaking up. We expect local teams to make decisions and stay true to our values.
Investing in employee growth
We invest in our people through structured training, leadership development, inclusive hiring and recognition, so everyone can grow and perform.
The impact
This commitment drives smarter decisions, strengthens our safety culture and builds agility. It reduces incidents, enhances customer trust and creates a workplace where every employee feels valued and empowered, fueling operational excellence and a seamless travel experience.
Engagement that matters
We foster a culture of open communication, employee engagement, and care for employee well-being.
Transparent feedback loops
We run internal surveys followed by visible action plans and updates, so employees can see how their input leads to change.
Employee voice in decisions
We organise regular forums and town halls where employees can influence decisions, not just listen.
Idea-sharing platforms
We use digital tools where employees can submit ideas and track implementation progress.
Why us
Powering your every move
We go beyond industry standards by adding value in every detail and building customer relationships that grow into strategic partnerships. With every take-off, we work with our customers to improve operations, strenghten passenger experience, empower our people and operate with strict commitments to safety and sustainability.
How do we deliver it?
Culture of safety
A safety-first mindset guides every action, empowered by Aviator’s just culture.
Continuous improvement
LEAN principles are integrated into day-to-day operations, encouraging everyone to seek improvements that benefit our customers.
Seamless passenger journey
Efficient and frictionless operations make travel easier and simplify the passenger.
Local mandate
Fast and smooth operations are essential for every customer choosing a ground handling partner. That is why each Aviator station is empowered to make on-the-spot decisions, take ownership and uphold Aviator’s uncompromising quality standards.
Why us
Customer partnership and experience program
At Aviator, customer experience is a top priority. That is why we are turning transactional operations into true strategic partnerships.
Local decision-making
Each Aviator station is empowered to make on-the-spot decisions, take ownership and respond quickly to customer needs. This local mandate helps us deliver seamless operations while maintaining Aviator’s quality standards.
Customer relationship building
Through a structured customer care approach, station teams build strong relationships and go the extra mile. They ensure that the right resources are available, provide fast responses during disruptions and make customer-centric decisions to deliver on every improvement target.
Real-time insights
With every innovation, we strive to improve data visibility and knowledge sharing, giving our customers access to real-time insights.
Co-innovation
Through LEAN methodology, we enhance customer experience, drive innovation, and optimize our processes. We involve customers directly through regular review calls, on-site visits and clear follow-ups that turn feedback into action. For Aviator, open and honest dialogue is key to continuous improvement.
ISO-assured service quality
We meet airline needs and maintain high operational standards, supported by our ISO 9001, ISO 14001, and ISO 45001 certifications. We achieve this through station-level process mapping, risk and aspect assessments, recurrent training, internal audits, KPI tracking and rapid corrective actions.
ISO 9001
ISO 9001 is a quality system certification that supports consistent processes, reduces errors and helps cut delays and rework.
ISO 45001
ISO 45001 is an occupational health and safety certification that strenghtens safety performance, lowers incidents and supports seamless operations.
ISO 14001
ISO 14001 is an environmental management certification that aligns our environmental performance with airline ESG goals.
